Unanswered questions
A template reply skips part of the request. The player has to ask again.
AIQA checks response completeness and highlights the missed question and the player’s tone.
Find the causes of repeat contacts
AI QUALITY CONTROL FOR VIP CONVERSATIONS
Don’t lose VIP players to mistakes
you can’t see.
VIP players generate up to 80% of NGR, yet their conversations with managers remain a blind spot. AIQA finds unanswered questions, misplaced promotions and missed warning signs in WhatsApp and Telegram. Review specific conversations and evaluate every manager against your standards.
Integration and implementation are free. Start with a 30-minute demo.
For Heads of VIP, COOs and iGaming operators
AIQA / Telegram · WhatsAppIllustrative examples
WHAT NEEDS ATTENTION
Different mistakes.
One clear review queue.
Question left unanswered
A withdrawal question. A reply about a bonus.
Promotion during a complaint
The player is waiting for help, not another offer.
Self-exclusion request missed
Check the response against your player-protection rules.
First reply after 3 minutes
Player: 14:02 → manager: 14:05. Target: under 15 sec.
Your rule → supporting quote → human review
See what went wrong, where it happened and which manager needs coaching.
100% coverageAcross connected conversation channels
Data protectionNo personal data sent to the LLM. Isolated on-premise deployment available.
25-language scopeProposed set, validated in calibration
Free implementationIntegration and initial setup included
The 25-language set
English, Russian, Ukrainian, Polish, German, French, Spanish, Portuguese, Italian, Dutch, Turkish, Greek, Romanian, Czech, Slovak, Hungarian, Swedish, Danish, Norwegian, Finnish, Arabic, Hindi, Indonesian, Vietnamese and Thai.
This is the proposed set for calibration. Twelve languages have been observed in a live implementation; the remaining languages and evaluation quality are validated on your conversations before launch.
SIX PROBLEMS. ONE QA WORKFLOW.
Which of these sounds
like your VIP team?
A fast reply is only part of good service. AIQA checks what managers say, what they miss and whether they follow your rules.
Promotion instead of help
A player complains about a withdrawal. The manager offers a new bonus.
AIQA checks whether promotions are appropriate while a problem remains open.
Protect trust in difficult conversations
Warning signs go unnoticed
A self-exclusion request or sign of gambling harm receives no appropriate response.
AIQA flags the signal and the response for a reviewer, with quotes and your rules.
Player protection and oversight
The wrong language or tone
Service changes from one manager to another. Brand standards are inconsistent.
AIQA checks language and communication standards across the team.
Consistent service across markets
QA only sees a small sample
Most conversations go unchecked. Managers’ scores depend on who reviews them.
AIQA evaluates all interactions from connected channels. Reviewers check flags and refine verdicts.
Broader coverage. More focused coaching.
Players wait too long
In a never-ending messenger thread, it is hard to spot a new request and a delayed reply.
AIQA separates interactions, measures response time and shows who misses your target.
Track speed in specific conversations
Start with the issue that matters most. We will configure your rules and show the conversations behind each verdict.
See how AIQA works →THE COST OF INVISIBLE SERVICE FAILURES
More visibility.
Measurable business value.
Revenue, QA workload and regulatory exposure: three ways service quality affects your business.
+13% NGR
Faster replies. More NGR in our comparison.
Players receiving a first reply in under 15 seconds had 13% higher NGR than those waiting 40–60 seconds. AIQA shows who misses your target and opens the underlying conversations.
AIQA internal comparison. A result from one case, not a guaranteed uplift.
Apply this case to your numbers →100% coverage
AI checks the conversations. People review the flags.
Manual QA often covers around 2% of conversations. AIQA evaluates every interaction from connected channels. Plan a workflow with 1–2 reviewers focused on flags and calibration; validate capacity at your volume.
Manual coverage: Observe.AI research ↗≈ $7.6 million
The cost of missed warning signs.
Gamesys was fined for social-responsibility and AML failures. One finding: games and promotions were recommended after a player had lost around $12,700. AIQA flags harm signals and self-exclusion requests for human review.
Original amounts: £6m and almost £10,000. USD equivalents at the Federal Reserve rate on 10 Jan 2024: £1 = $1.2730.
USD conversion: Federal Reserve ↗UK Gambling Commission · 2024 ↗EXTERNAL CUSTOMER-EXPERIENCE RESEARCH32% would leave after one bad experience
PwC asked 15,000 people across 12 countries: 32% said one bad experience would make them stop using a brand they loved. Survey, 2017/18; stated intent, not measured churn or an iGaming result.
PwC · 2018 ↗EXTERNAL QA AUTOMATION CASEFrom 1–3% to 90–95% of conversations reviewed
Capital on Tap expanded conversation review with evaluagent without growing its QA team. Almost every conversation is now covered instead of a small sample. External financial-services case.
Capital on Tap / evaluagent ↗External cases are not AIQA customer results. The Gamesys penalty covered multiple failings. Scheduled QA supports human review and does not replace real-time responsible-gambling interventions.
FROM CONVERSATION TO DECISION
Know what needs attention.
And why.
Your rules become a consistent standard. Every verdict has a rationale. Your reviewer stays in control.
ACTUAL PRODUCT VIEW
One place to see the whole picture.
Track evaluated conversations, rule pass rates and the review backlog across your selected channels.
- Separate workspaces for VIP and support
- Filters by channel, project and period
- Human-reviewed verdict quality
Product snapshot, Aug–Sep 2026. Russian-language workspace. Figures illustrate interface data, not customer outcomes.
Open full-size screenshot
ACTUAL PRODUCT VIEW
Make coaching specific.
Compare response times, conversation topics and quality trends for each manager. Use real interactions to make coaching specific.
- First response time and threshold breaches
- Topics, from bonuses to withdrawal issues
- Quality trends over time
Product snapshot, Aug–Sep 2026. Russian-language workspace. Figures illustrate interface data, not customer outcomes.
Open full-size screenshot
A conversation, not an endless thread
Telegram and WhatsApp threads from your helpdesk are split into separate interactions using a four-hour pause.
Your reviewer makes the final call
Correct a verdict with a reason. Use that feedback to refine your rules, with a version history of changes.
YOUR HELPDESK. YOUR MESSAGING CHANNELS.
Ready integrations for your VIP conversations.
Intercom
Zendesk
LiveChatMESSENGER CHANNELS
WhatsApp
Telegram
WhatsAppTelegramReady integrations with your helpdesk. WhatsApp and Telegram conversations flow into AIQA for evaluation and response-time tracking.
BUSINESS IMPACT: A WORKED EXAMPLE
What could better
VIP service be worth?
Use response time and QA costs as a measurable example. This scenario covers two factors; we will explore your other service priorities on the demo.
AIQA case: under 15 seconds vs 40–60 seconds
In AIQA’s internal comparison, the faster-response group had 13% higher NGR. Use that difference as a starting assumption and adjust it to your operation.
About the comparison
Source: AIQA’s internal sales brief. Sample size, dates and player segment were not provided. The result does not establish a continuous seconds-to-NGR relationship; validate the effect on your own data.
MONTHLY SCENARIO EFFECT
+$150,251Additional NGR + QA payroll saving − AIQA subscription
Additional NGR in this scenario+$145,600
Planned QA payroll saving+$5,000
AIQA subscription · Growth$349
1,400 players in the target cohort (estimate)
2 · QA roles removed in the plan
Planned payroll savings count only if the corresponding paid positions or costs are actually removed.
See the calculation
NGR: VIP players × slow-player share × share moved to target × cohort NGR × uplift
4,000 × 35% × 100% × $800 × 13% = $145,600
QA: (current roles − planned roles) × loaded monthly cost; reassigned roles give no payroll saving.
(4 − 2) × $2,500 = $5,000
$145,600 + ($5,000) − $349 = +$150,251
Scenario, not profit or a guaranteed forecast. Integration and setup are free. Other operating expenses, coaching and taxes are excluded. Your team must act on the issues AIQA identifies.
Check your assumptions with usValidate the assumptions on your own data.
Agree on a baseline, comparable groups and an observation period. Measure first reply times in AIQA, NGR in your player and financial data, and the actual QA staffing change. Keep responsible gaming cases in your player-protection workflow.
FREE IMPLEMENTATION
Connect. Calibrate. Go live.
- 01
1–2 DAYS
Technical connection
Connect your helpdesk and import conversations.
- 02
2–3 DAYS
Your standards in AIQA
Turn your playbook into evaluation rules.
- 03
1–2 WEEKS
Calibration
Review verdicts together and refine the rules.
- 04
READY TO RUN
Automated QA
Regular evaluation, reports and manager coaching.
Your part: agree the standards and assign a reviewer for calibration.
PRICING THAT FOLLOWS YOUR VOLUME
Free implementation.
Pay for evaluated conversations.
We connect your helpdesk and set up AIQA. Choose a plan based on your monthly conversation volume.
Starter
$99/ month
or $950 / year, save 20%
Up to 1,000 conversations a month
- Up to 10 rules
- Up to 10 users
- 14-day free trial
Growth
$349/ month
or $3,350 / year, save 20%
Up to 5,000 conversations a month
- Up to 30 rules
- Up to 50 users
- Custom rules
- AI analytics
- Priority support
- 14-day free trial
6.98¢ per conversation at full plan usage
Business
$999/ month
or $9,590 / year, save 20%
Up to 20,000 conversations a month
- Up to 50 rules
- Up to 200 users
- Custom rules and AI analytics
- Export and API access
- Priority support
- 14-day free trial
Enterprise
Let’s talk
Custom volume and deployment
- Unlimited rules and users
- Single sign-on (SSO)
- Dedicated support and SLA
- Deployment in your environment
Integration and implementation are free. Prices are in USD; yearly billing saves 20%. Conversation limits and overage terms are agreed before launch.
YOUR RULES. VISIBLE DATA FLOW.
Confidence starts
with clear boundaries.
No personal data is sent to the LLM
AIQA de-identifies conversations before model evaluation. The LLM receives only de-identified text.
Human control and a record of changes
Role-based access, versioned rules and logged reviewer corrections help your team understand who changed what.
Isolated on-premise deployment
AIQA can run in an isolated environment within your infrastructure, with local data processing.
BEFORE WE TALK
Good questions.
Clear answers.
Start with what matters to your team.
We already have a QA manager. Why AIQA?
AIQA evaluates 100% of interactions from connected channels, then your reviewer investigates flags and calibrates the rules. A small QA team can focus on evidence and coaching instead of reading random samples; staffing depends on volume and your review policy.
How accurate is the AI?
It depends on the clarity of your rules, language and conversation type. Each verdict includes a rationale and can be corrected. During calibration, assess performance on representative conversations, including passed conversations to check for missed issues. We do not promise one accuracy number for every team.
Can you read our Telegram or WhatsApp conversations?
Yes, when those conversations are available through your connected helpdesk. AIQA splits long threads into interactions using pauses longer than four hours. It does not connect directly to managers’ personal phones.
Does AIQA guarantee higher NGR?
No. AIQA makes service issues visible and helps your team act on them. The financial outcome depends on your actions, player mix and other factors. Use a controlled measurement plan to distinguish a real improvement from normal variation. The calculator is an illustrative scenario, not a forecast.
Is the sentiment score the same as survey CSAT?
No. It is a model-based estimate of sentiment expressed in the conversation. It can reveal trends and topics worth reviewing, but it should not be presented as a customer survey result.
What do we need to start?
Your helpdesk, written conversations, quality standards and a reviewer for calibration. Integration and initial implementation are free. We agree the scope and data-handling requirements before connecting.
MAKE THE NEXT CONVERSATION BETTER
Make hidden service mistakes visible.
Give your team a chance to fix them.
In 30 minutes, see how AIQA finds unanswered questions, misplaced promotions and breaches of your standards. Choose the problem to start with. Integration and setup are free.
Book your 30-minute demoBring your questions. No data connection needed.